Communication without Communicating: When a Message Sparks Outrage Instead of Thought — The Dele Momodu Lesson
By Ishola N. Ayodele, fimc-CMC, ME "The burden of understanding in communication does not lie with the audience, it lies with the communicator" Ishola Ayodele In April 2017, employees of United Airlines forcibly removed Dr. David Dao from a fully booked United Express flight. The CEO’s initial defensive response describing the brutalised passenger as “disruptive and belligerent” was widely decoded as callous, amplifying outrage on social media far beyond the incident itself. Within weeks, the company lost $1.4 billion in market value. That episode marked the beginning of my Communication without Communicating series. Similarly, the recent post titled “HOW EL RUFAI's MUM CHANGED THE POLITICAL CALCULUS IN NIGERIA” by Dele Momodu particularly the line, “Thanks to the death of Mallam El-Rufai’s mum” is a classic example of this phenomenon. The backlash that followed Momodu’s post, amplified by voices like Reno Omokri and Femi Fani-Kayode, underscores a principle I have long ...